FAQ

Frequently Asked Questions (FAQs)

1. What if an item that I want is sold out. Will it be available again?

Unfortunately, we cannot guarantee that we will restock items that have been sold out. However, there will be some carry-over design products available from time to time. So, grab the good bargains while you can!

2. What payment methods and currency do you accept?

We only accept Visa, MasterCard.

Your card will be charged in Malaysian Ringgit (default currency). Depending on your card's local currency, your bank or credit card company may assess additional fees, which may increase the overall cost of your purchase. Please contact your bank regarding these fees. 

3. Will I be charged with a shipping fee? 

We provide shipping service worldwide. Please refer to no. 6 for the countries we cover. Delivery Timing: Malaysia 7 Days, Singapore 10 Days, Hong Kong and Others 14 Days. You may check shipping fees to your country on the page prior the checkout page. 

4. Will I be charged taxes and/or duties?

You may need to pay for customs tax or import duties for your order, if there is any. Should there by any tax or duties, you’ll be contacted with details of the charges once the order arrives at your customs or delivery of your choice. 

5. Do I need to sign for my order?

All purchases are insured against theft and accidental damage whilst in transit from the website to your shipping address, thus requiring a signature upon receipt. We are unable to redirect orders once items have been dispatched, so please ensure there is someone who can receive your order at the specified shipping address.

6. Which countries do you ship to? 

Australia, Austria, Bahrain, Belgium, Brunei, Canada, Chile, Denmark, Finland, France, Germany, Greece, Honduras, Hong Kong, India, Ireland, Italy, Japan, Korea, Kuwait, Luxembourg, Macau, Malaysia, Netherlands, New Zealand, Norway, Oman, Philippines, Qatar, Saudi Arabia, Singapore, Spain, Sweden, Switzerland, Taiwan, UAE, United Kingdom, United States.

For the countries not listed above, kindly contact sales@theluxegallery.co for more information.

7. How do I know if my order has been received?

You will receive a sales order confirmation after payment. This email will indicate that your order has been received in our system and processed before it is being prepared and shipped to you.

8. Can I cancel my order?

We regret to inform that you are unable to cancel your order once it has been placed.

9. Can I change my order after it has been placed?

Unfortunately due to our swift process and shipping your order, we are unable to change your order once it has been placed and confirmed. This will include not being able to change the delivery address. Therefore, do check to ensure that everything is in order and to your satisfaction before you process your order and payment.

10. What is your return policy?

We do not offer refunds, returns, or exchanges – all sales are final.